Privacy Policy

AICAN Digital Hub – Privacy Policy

Last updated: 12/03/2026

The AICAN Digital Hub is a website created to provide accessible training resources, including videos, easy‑read guides, and other materials. It has been co‑produced with adults with learning disabilities and autistic people.

We are committed to protecting your personal information and being clear about how we use it.

  1. Who we are

The AICAN Digital Hub (“we”, “us”, or “our”) is operated by Pro-Active Community – No. 1191570 We are responsible for the personal data you share with us through this website.

Contact us:
Email: hello@proactivecommunity.org.uk
Address: 1 Castlefield Court, Church Street, Reigate, Surrey, RH2 0AH
Phone: 01737 924084

If you have concerns, you can contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk. We would always like to help first.

  1. What personal data we collect

We only collect information that helps us run the Digital Hub.

  1. a) Information you provide

This can include:

  • Your name
  • Your email address
  • Any information you include in a contact form

We do not collect:

  • Donations
  • Payment information
  • Gift Aid information
  1. b) Information collected automatically

When you use the hub, we may collect:

  • IP address
  • Browser and device type
  • Pages you visit
  • How long you spend on each page
  • Cookie information

Some of this information is collected using cookies or similar technologies that help the website function and allow us to understand how it is used. You can control or disable cookies through your browser settings.

  1. c) Aggregated data

We may use combined, anonymous information to understand how people use the hub. This cannot identify you.

  1. How we collect your data

We collect data:

  • Directly from you when you contact us
  • Automatically through cookies and website tools

We do not receive data from donation platforms or fundraising tools.

  1. How we use your personal data

We use your information to:

  • Respond to your messages and enquiries
  • Improve the Digital Hub
  • Keep the website safe and secure
  • Understand how people use the resources
  • Deliver training tools and AI‑based learning activities

We will never sell your data or use it for advertising.

  1. Legal basis for processing
  • Legitimate interests – to operate, maintain and improve the Digital Hub and understand how it is used
  • Consent – where you choose to contact us or accept cookies
  • Legal obligations – where we are required to comply with legal requirements
  1. How we use Artificial Intelligence (AI)

The AICAN Digital Hub includes materials for AI‑based tools designed to support learning, training, and accessibility.

  1. a) What AI is used for

The hub may use AI to:

  • Provide interactive learning experiences
  • Offer personalised training suggestions
  • Support accessibility features (such as simplified text, reading assistance, or navigation support)
  • Improve the quality of training materials
  • Analyse how training resources are used, so we can make them better
  1. b) What AI does not do

The AI tools do not:

  • Make decisions about you
  • Profile you for marketing
  • Access your device
  • Collect unnecessary personal information
  1. c) AI and your data

When AI is used:

  • Only the minimum data needed for the tool to work is processed
  • Data is kept secure and is not shared with AI providers for their own purposes
  • We do not use AI in a way that replaces human decision‑making
  • Any information processed is done lawfully and with clear safeguards

If we introduce new AI features in the future, we will update this policy before they go live.

  1. Sharing your data

We may share your data with trusted service providers such as:

  • Website hosting platforms
  • Analytics providers
  • AI technology providers used to run training tools
  • Video hosting services

They must:

  • Keep your data safe
  • Use it only for the Digital Hub
  • Follow GDPR rules

We do not share your information with advertisers or fundraising platforms.

  1. International transfers

If any service provider stores information outside the UK, we ensure strong legal protections are in place to keep your data safe.

  1. Keeping your data secure

We use technical and organisational measures to keep your information secure. Access is limited to people who need it and must keep it confidential.

If a data breach occurs, we will let you know as required by law.

  1. How long we keep your data

We only keep your information for as long as we need it, for example:

  • Website analytics data is kept for short periods

You can ask us to delete your information at any time.

  1. Your rights

You have the right to:

  • Ask for a copy of your data
  • Ask us to correct it
  • Ask us to delete it
  • Object to how we use it
  • Ask us to stop using it
  • Request your data in a readable format

To use any of these rights, just contact us.

  1. Third‑party links

The hub may include links to external sites (for example, YouTube).
We are not responsible for their content or privacy practices.

  1. Changes to this policy

We regularly review this policy. If anything changes, we will update this page.